EPFO Update: PF-related services will now be available on WhatsApp, the platform will launch soon
The AI chatbot will provide 24x7 services. In particular, pending PMVBRY cases and Aadhaar-related issues will be resolved directly on WhatsApp. This initiative is being launched keeping in mind the widespread use of WhatsApp in India.
The Employees' Provident Fund Organization (EPFO) will soon launch a WhatsApp platform for the convenience of its members. The aim is to increase outreach and simplify services.
Members can send a message saying "Hello" to their registered mobile number and to the EPFO's verified WhatsApp number. This will then provide menu options in the local language, allowing easy access to information such as PF balance, last 5 transactions, and claim status.
The AI chatbot will provide 24x7 services. In particular, pending PMVBRY cases and Aadhaar-related issues will be resolved directly on WhatsApp. This initiative is being launched keeping in mind the widespread use of WhatsApp in India.
These facilities will be available
- You will be able to check your PF balance.
- You will be able to know the claim status
- You will be able to get information about the last transaction
- You can register your complaints and queries
- Crores of employed people will get benefit
The EPFO already offers complaint resolution through a WhatsApp helpline. This service is available at regional offices across the country. Under EPFO 3.0, the organization is continuously digitizing its services.
In the future, facilities like PF withdrawals through UPI and ATMs may also be introduced. Furthermore, work is underway on auto-claim settlement and faster processing.
The EPFO has millions of members in the country, and the launch of the WhatsApp-based service will reduce the need for people to visit offices. This could be a significant relief, especially for employees living in small towns and remote areas.
Pension is also expected to increase
The EPFO could provide significant relief to millions of employed people in the country. According to media reports, the EPFO is considering increasing the minimum pension.
It is believed that the minimum pension limit could be raised from ₹1,000 to ₹3,000. In fact, given rising inflation and changing living standards, there has been a long-standing demand to increase the minimum pension limit.